cina Casino & Sportsbook FAQ

Opening an account on cina starts with email registration and password creation. You then provide your full name, date of birth, and contact information. Within minutes, we send a verification email; click the link to activate your account. Next, you upload a government-issued ID (passport, driver's licence, or national identity card) and take a live selfie for KYC verification—our system typically completes this within subject to verification, though complex cases may take up to two hours. Once verified, you select a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) and fund your account. Your account is then ready to access live-dealer tables, sportsbook markets (including Liga 1 and Piala AFF fixtures), and slot games.

No. Our terms state that each user may maintain only one active account on cina. Multiple accounts linked to the same person, email, device, payment method, or IP address violate our rules and may result in account suspension or closure. If you forget your password or lose access to your account, use the password-recovery tool or contact our support team—do not create a second account. Users in Bandung, Jakarta, Medan, Semarang, and Surabaya are subject to the same single-account policy.

Log into your cina account and navigate to Settings > Account Preferences. From there, you can update your email, password, and notification choices. To pause activity temporarily, use the Account Pause feature, which suspends your account for a period you select—during this time, you cannot log in, make deposits, or access games. To pause your account, go to Settings > Account Management > Request Pause. Alternatively, contact our support team via live chat or email to request a pause or discuss longer-term account management options. These settings help you manage your experience on cina without permanently closing your account.

On cina, deposits via online payment, e-wallet, and mobile banking follow a streamlined flow. Log into your account, select Deposit, choose your preferred method (local payment, online payment, or e-wallet), and enter the amount. You are redirected to the app or mobile browser; approve the transaction in your mobile banking, local payment, or online payment app. The payment typically confirms within 5–30 seconds, and your cina balance updates immediately. There are no hidden fees; each payment method has a minimum deposit and a daily or account-level maximum. e-wallet and mobile banking follow the same process. If a deposit fails, check your payment app for error details or contact our support team.

Yes. We accept deposits from local payment, online payment, e-wallet, and mobile banking via bank transfer. To deposit, select Bank Transfer on cina, choose your bank (local payment, online payment, e-wallet, or mobile banking), and enter your deposit amount. We provide a unique account number for your transfer. Send the funds from your bank app or ATM; deposits typically arrive within one to two hours during business hours, though weekend and holiday transfers (such as Idul Fitri or Nyepi) may take longer. Withdrawals to local payment, online payment, e-wallet, and mobile banking accounts are processed subject to verification windows and your account KYC status.

cina features live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo) operated from multi-camera studios with English-speaking and multilingual dealers. Our sportsbook covers football (Liga 1, Premier League, Champions League, Piala AFF, Piala Indonesia), motorsports (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category shows game information, betting limits, and available table stakes. Our live-dealer tables cater to players across different budget levels, from modest minimum bets to high-limit tables.

Our loyalty programme rewards activity on cina through tier progression. You earn points based on deposits, live-dealer table play, sportsbook activity, and slot sessions. Points accumulate in your account dashboard under Rewards. As you reach tier milestones, you unlock benefits such as deposit bonuses, cashback offers, and priority support access. Tier status resets periodically; check your account for the current tier level and requirements. During promotional periods (such as Idul Adha or Imlek), tier bonuses may increase. Full details are in your account under Loyalty or contact our support team for tier-specific questions.

Live chat on cina is available during posted business hours. Check the Support section in your account or the website footer for current operating hours and availability. Outside live-chat hours, you can reach us via email, and our team will respond within a standard response window (typically within a few hours during business days). For urgent account issues, the live-chat queue shows estimated wait times. Our support team handles account access problems, payment questions, KYC verification issues, game rules, and general platform queries in English and other regional languages.