cina Casino & Sportsbook Data Care

This page describes what we collect when you use cina and how we keep that data protected. We take data security seriously—your personal information, payment details, and account activity are encrypted and stored securely. We do not sell your data to third parties or use it for purposes outside account management, payment processing, and compliance.

When you register an account on cina, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a wager on Liga 1, Piala AFF, or our live-dealer tables, we collect information necessary to operate our service and meet regulatory standards. This policy explains exactly what we collect, how we use it, and your rights regarding that data.

Our commitment to cina users is transparency—no hidden practices, no unverified claims about data handling. Everything outlined here reflects our actual operational standards.

What We Collect on cina

We collect account registration data: your email, phone number, full name, and date of birth. We also collect identity documents (KTP, passport, or driver's license) and proof of address when you request a withdrawal. This information is required for Know-Your-Customer (KYC) verification and is used only for account verification, fraud prevention, and compliance with anti-money-laundering regulations.

We collect payment information when you deposit. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmation from those providers but do not store your wallet credentials. If you use direct bank transfer (e-wallet, mobile banking, local payment, online payment), we collect your bank account number for settlement purposes only. All payment data is encrypted in transit and at rest.

We collect gaming activity data: your bets, game outcomes, session timestamps, and account balance history. This data helps us detect fraud, resolve disputes, and maintain fair play records. We also collect device information (browser type, IP address, device type) for security purposes and to identify suspicious login attempts.

How We Use Your Data on cina

We use your data to operate cina: to process your deposits and withdrawals, verify your account, and provide customer support. Our support team accesses your account history, deposit records, and gaming activity to respond to account queries, payment disputes, and withdrawal requests. This is essential to serve our users across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We use your data for compliance and fraud prevention. We screen accounts against sanctions lists, monitor for unusual betting patterns or rapid deposit-withdrawal cycles that might indicate money laundering, and maintain detailed logs for regulatory review. If we detect suspicious activity, we may freeze your account pending investigation.

We do not use your data for marketing beyond transactional emails (deposit confirmations, withdrawal updates, support responses). We do not send promotional emails unless you explicitly opt in. We do not share your data with third-party marketers or data brokers.

Data Storage and International Transfer

Our cina servers may sit outside Indonesia or your jurisdiction. When you use cina, your data may be transferred to or stored on servers located internationally. We maintain encryption and security standards equivalent to Indonesian data protection expectations, even if servers are located elsewhere.

We retain your account data as long as your account is active and for a minimum of seven years after closure for compliance and dispute-resolution purposes. Payment transaction records are retained for regulatory reporting. Gaming history is maintained for at least two years to handle any disputes arising from historical sessions.

On cina, transparency about data handling builds trust with our users—no hidden third parties, no undisclosed transfers, no selling to marketers.

Cookies and Tracking on cina

We use cookies and similar technologies to maintain your cina session, remember your preferences, and track user behaviour patterns for security and service improvement. Session cookies expire when you log out. Persistent cookies may remain on your device to speed up future logins (you can delete these manually).

We use analytics to understand how users navigate cina—which games are popular, peak usage times, and technical performance. This information helps us improve our platform and identify outages. We do not use this data to build profiles for external marketing.

Third-Party Service Providers

We partner with payment processors to handle e-wallet, mobile banking, local payment, online payment, and bank transfer settlements. These providers receive minimal data—transaction amount, your name, and account confirmation—strictly necessary for payment completion. We do not authorize them to use your data for their own marketing.

We may use third-party cloud infrastructure providers to store encrypted data. These providers are contractually bound to maintain confidentiality and follow our security standards. We do not disclose your data to game studios, betting odds providers, or sports data vendors; they receive only aggregated, anonymised statistics.

How We Protect Your Data on cina

We encrypt all data in transit using TLS (HTTPS) and encrypt sensitive data at rest. Our cina infrastructure undergoes regular security audits and penetration testing. We maintain two-factor authentication options so you can add an extra layer of protection to your account.

Our team follows strict data access policies—only employees needing data for their role can access it. We log all data access and monitor for unauthorised attempts. If we discover a data breach, we notify affected users and relevant authorities within legally required timeframes.

Your cina Data Choices and Contact

You control what data you share with us on cina. Account registration is necessary to play; optional data (e.g., middle name, secondary contact) may be skipped. You can update your email, phone, or address anytime in your cina account settings.

You may request that we delete non-essential data—comments, preferences, device history—while retaining essential account and payment records needed for compliance. Deletion requests are processed within 30 days where legally possible.

This privacy policy is effective as of its last update and may be revised as our practices evolve. Material changes will be communicated to active cina users. Your continued use of cina after a change constitutes acceptance of the updated policy.